99fd's Privacy Policy —
Our commitment to protecting your information

About This Policy

99fd ("we", "us", "platform") places the highest importance on the privacy of its users. This Privacy Policy tells you what information is collected when you use 99fd's website and services, why it is collected, how it is used, and how it is kept secure.

This policy applies to all 99fd services — including cricket betting, live casino, slots, and all other gaming sections. By using the platform, you are considered to have agreed to the terms of this policy.

Information We Collect

We collect various types of information when you create an account and use services on the 99fd platform. This information falls into two main categories.

1.1 Information You Provide Directly

Information you give us yourself includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or Upay number; bank account details
• Your messages and chat history when contacting the support centre

1.2 Automatically Collected Information

Information that is technically generated when you use the platform:

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Your activity on the platform — which games you played and for how long
• Betting history and transaction records
• Information collected through cookies and similar tracking technologies

Purpose of Data Use

99fd uses your information for the following specific purposes:

2.1 Account Management

Your personal information is used to create, verify, and manage your account. The identity verification process ensures secure transactions and maintains the overall security of the platform.

2.2 Payment Processing

We need your payment information to process deposit and withdrawal requests. Secure financial transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfer. Transaction data is also used to comply with Anti-Money Laundering (AML) regulations.

2.3 Service Improvement

We improve the platform experience by analysing your usage patterns. This does not involve sharing your personal information with any advertisers or third parties.

2.4 Security and Fraud Prevention

Data is analysed to detect suspicious activity and protect the platform from unauthorised access.

2.5 Customer Support

When you contact 99fd via live chat or email, your account information is used to resolve your issue quickly.

2.6 Responsible Gaming

We ensure responsible gaming by monitoring your gaming behaviour. If an unusual gaming pattern is detected, the necessary support is provided.

Data Storage and Security

99fd follows industry-standard technologies and processes to protect your information.

3.1 SSL Encryption

All communication on the platform is protected by SSL (Secure Sockets Layer) encryption technology. This means all data exchanged between your browser and our servers is completely secure.

3.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Financial transaction records are kept for a specified period in accordance with regulatory requirements.

3.3 Access Control

Only authorised staff have the right to access your information, and only for specific tasks. All staff are bound by strict confidentiality agreements.

Information Sharing with Third Parties

99fd never sells, rents, or exchanges your personal information. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer.

4.2 Technology Providers

Limited information may be shared with technology partners for the operation of the platform. These partners are bound by strict confidentiality agreements and may not use your information for their own purposes.

4.3 Legal Obligations

We may be required to disclose information under a court order or a valid request from a legal authority. In such cases, we provide only the minimum information necessary.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such situations.

Cookie Policy

The 99fd platform uses cookies and similar tracking technologies. These technologies help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform. They are used to maintain login sessions and ensure security. Disabling these cookies will prevent the platform from working correctly.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection. They personalise your experience.

5.3 Analytical Cookies

Analytical cookies are used to understand how the platform is being used and to improve services. The data collected is analysed in aggregate — not at an individual level.

You can control cookies by changing your browser settings. However, please note that disabling some cookies may limit the functionality of the platform.

Your Rights

As a user of the 99fd platform, you have the following rights over your information:

6.1 Right to Access

You have the right to know what information we hold about you. You can request to view this information by contacting the support centre.

6.2 Right to Rectification

If there is an error in your stored information, you can request a correction. We will process this request as quickly as possible.

6.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You can object to your information being processed for certain purposes — for example, a request to stop marketing communications.

6.5 Right to Data Portability

You can request to receive your information in a structured, common format. This right helps you maintain control over your data.

Privacy of Minors

99fd strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect information from any minor.

If a minor has accidentally created an account and we identify this, that account and all associated information will be deleted immediately.

If you believe we hold information about a minor, please notify our support centre immediately.

Policy Changes

99fd may update this Privacy Policy from time to time. Changes will be published on this page. For significant changes, a notification will be sent to your registered email.

If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. It is therefore recommended that you review this page regularly.